Upon receiving your order open the packages and inspect the contents. Should there be an issue with your order please call us immediately. Whether we have made an error, experienced shipping damage, have a warranty claim, or simply wish to do an exchange, do not return any product without first contacting us. All returns regardless of reason require a return authorization number (RMA) and must be done within 30 days of purchase, excluding warranty returns for items still within their allowed warranty period. Returns without an authorization will be refused and return shipping charges will be the responsibility of the customer.
Returns will not be accepted for any of the following items:
If there is damage to your shipment the shipping carrier must be contacted to file a damage claim. Please keep all packaging materials and package contents as carriers typically return to inspect these items. All returns for refund or exchange must be in new, un-used condition in the original boxes and properly packaged for us to receive in undamaged, sellable condition. Items returned for a refund are subject to a 20% restock fee.
In most cases, items sold by Steeda.ca require warranty concerns be addressed through the original manufacturer. Please contact us first with your concerns as some times we can assist you directly.
Special order items are not returnable or refundable. Items that are possibly defective must be returned within the manufacturer's warranty period. Some manufacturers require a great deal of information to accept a defective return. Please be prepared to provide specific information about your issues when contacting us in order to expedite resolution of your issues.